- For engagement in industry
- To better my professionalism
- Prepare for interviews and work placement
The TedTalk by interviewer Celeste Headlee provided an great insight into how to engage with people within both everyday life and the professional-sphere. This was a great video to watch in preparation for my work placement.
10 Ways to Have a Better Conversation - Celeste Headlee
1. Be Present
2. Enter every conversation assuming you have something to learn
1. True listening requires a setting aside of oneself, sometimes that means setting aside your personal opinion. Sensing this acceptance the speaker will become less and less vulnerable and more and more likely to open up the inner recesses of his/her more mind to the listener
3. Use open end questions
1. Start with who, what, where, when, why, or how
1. If you put in a complicated question you’re going to get a simple answer. For example, Were your terrified? The last word is what they will remember bringing forth a yes or no response. Let them describe how they felt. For example, How did that feel or What was that like. Now they have to take a moment to think about it bringing forth a much more interesting response
4. Go with the flow
1. Thoughts will enter the mind during conversation, like questions or comments about what the speaker is saying. Let them go
5. If you don’t know, say you don’t know
6. Don’t equate their experiences with yours. All experiences are individual. More importantly its not about you.
7. Try not to repeat yourself
8. Stay out of the weeds, no one cares about the details
9. Listen….actively listen.
1. Listen with the intent to understand, not with the intent to reply
10. Be brief
1. A good conversation is like a miniskirt; short enough to retain interest, but long enough to cover the subject
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